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Crucible Fans – FAQs

Have you got tickets for the Betfred World Championship or are you thinking of buying some? If you need more information, hopefully this answers your questions…

Are tickets still available?

Yes, limited numbers are still on sale for certain sessions – for details see

I had tickets for the original dates and I decided to keep them but I have not had confirmation yet, what should I do?

You will receive an email from the Crucible confirming the details of your E-tickets. It is a huge administration task for the Crucible to process every booking but rest assured if you opted to attend the 2020 event, you will have tickets. Keep an eye on your inbox!

Can I book tickets with people from a different household?

Tickets are available in fixed group sizes (bubbles) where one, two, three or four tickets are seated together and each group is distanced from the other groups in the auditorium. Each bubble can be purchased by only one booker, and as per government guidelines each booking is strictly limited to a maximum of two households.
Please select seats based on your group size. If you select a bubble of more seats than you intend to purchase, you will not be able to complete your purchase. For example if you want two tickets you will not be able to purchase within a bubble of four. If a bubble is not available for your group size, you are unable to purchase for that session.
Click here to see an example of the seating plan in line with guidance provided by the Sports Grounds Safety Authority.

What happens when I arrive at the venue?

There will be socially-distanced queuing systems in Tudor Square before the doors open, which will be open 45 minutes before the session starts. As you enter the venue, your bags will be checked. You will be given a face mask which must be worn while moving around the venue. Please head into the arena and find your seat, being very careful to turn your back if you are moving along rows past other fans. Once seated you can remove your face mask, then remember to put it back on whenever you leave your seat.

Will there be food and drink?

No, for hygiene reasons there will be no food and drink inside the venue. You can buy commentary radios, using contactless payment on Tudor Square.

Will there be toilets?

Yes the toilets will be available but ideally please use them before or after the session rather than moving in and out of the arena while play is in progress. There will also be toilets available on Tudor Square.

Will I be temperature checked?
No. But if you or any of your party have any Covid-19 symptoms please do not travel to the event

More information on ticket purchasing and the fans Code of Conduct is available here.

Above all, please stay safe and follow these guidelines but ENJOY the event – it is one of the world’s great sporting events and you will be among the few watching it live under unique circumstances.